TrustWorks and 
Zendesk

Automate fulfilment of Data Subject Requests in Zendesk

Connect TrustWorks to Zendesk and automate DSRs.

TrustWorks accesses and erases personal information from Zendesk in accordance with worldwide data protection regulations like GDPR, CCPA, CPRA, and others. Discover and classify personal information in Zendesk using pre-built, secure connectors for compliance.

Worldwide Compliance
Data Subject Requests
Vendor Risk Management
Privacy Engineering Guidance

Efficient privacy management for Zendesk 

Empower your teams with seamless, secure, and efficient data privacy compliance management in Zendesk. Ensure your organisation not only meets but exceeds global privacy standards.

How TrustWorks supports other compliance use cases in Zendesk:

  • Privacy and Customer Support Collaboration - Sync Zendesk Tickets with TrustWorks. Keep information about fulfilment of DSRs up to date in both platforms to serve and communicate better with your clients..
  • Data Mapping - Get full visibility on Zendesk data protection practices. Download latest versions of DPA, list of Sub Processors and other privacy insights.
  • Processing Activities - Leverage AI Assistant to update your Records of Processing Activities (RoPA) considering processing capabilities of Zendesk.
  • Vendor Risk Assessments - Instantly identify and manage vendor risks to ensure compliance and protect organisational reputation.

Frequently asked questions

  1. How do I sign up to TrustWorks?

You can sign up here and take advantage of our free 30-day trial., We’ll just need a few details about you and your organisation. Need help? Our support team is just a click away.

  1. What do I need to integrate Zendesk and TrustWorks?

The TrustWorks team will guide you through the set up of Zendesk integration providing necessary guidelines for your Zendesk administrators. Setting up Zendesk Integration will take only minutes. Get more information.

  1. Which Security measures TrustWorks meets?

TrustWorks adheres to SOC2 guidelines and holds ISO27001 certification. As a result, any automations you create with the TrustWorks platform are safeguarded by rigorous internal policies, procedures, and controls, in addition to external audits. Get access to our Trust Center.

About Zendesk

Zendesk is a customer service software company that provides a suite of tools designed to improve customer support, engagement, and satisfaction. At its core, Zendesk enables businesses to manage customer interactions across phone, chat, email, social media, and any other channel you can imagine, all from a single interface. This comprehensive approach not only streamlines support tasks but also significantly enhances the efficiency and effectiveness of customer service teams.

"I finally found in TrustWorks the tool that best suits my needs thanks to the high technical level and automation that I wanted to implement. In addition, they offer us  very personalised attention that makes us feel very comfortable in terms of rights and privacy management."
Mireia Martínez
Head of Privacy at Glovo

Learn how TrustWorks helped Glovo completely transform its Privacy Program Read case study

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Get your monthly dose of privacy insights and learn how to promote collaboration and gain data protection visibility within your organisation.
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